PARKING
Patient Parking is available above of Tedder Avenue Medical Centre (Shop 7/26-30 Tedder Avenue, Main Beach QLD 4217); enter via driveway from Hughes Avenue (off Tedder Avenue). Street Parking is also available in the surrounding area and out the front of the Medical Centre.
WALK INS
We do accept walk in appointments, however if we are fully booked and your needs are not urgent, we will make an appointment for you at the earliest available time.
APPOINTMENTS
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We have a Hot doc online booking system to make booking an appointment more convenient for you.
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Cancellations – please kindly contact us to cancel or reschedule your appointment.
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Please check in with Reception when you arrive
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If you have chest pain or difficulty in breathing. kindly inform reception staff IMMEDIATELY
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If you have medication that needs to be refrigerated, kindly inform reception staff.
Consultations are made by appointment with the Doctor of your choice. Urgent cases are seen by the first available Doctor. Another appointment may need to be scheduled for you if there are multiple issues to discuss or if more than one family member is to be seen. This prevents other people’s appointments being delayed, and ensures a calm, unhurried doctor. Due to the unpredictable nature of general practice consultations, the doctors may occasionally run behind schedule. We apologise for this inconvenience and will endeavour to keep you informed of any delays. Appointments can be made online via our website.
LONG CONSULTATIONS
Some complex medical issues may take longer or require additional time with our Practice Nurse. If you feel you require a longer consultation time than 15 minutes, please notify reception when making your appointment, examples of these may be procedures, skin checks, multiple medical issues e.g. Pap smear combined with other medical issues, health plans, mental health plans and consultation, immunisation, diabetes checks.
INTERPRETING SERVICE For those speaking a language other than English, a telephone interpreting service is available free of charge. If you (or a family member or friend) require this service, please inform the receptionist when making your appointment or telephone the interpreting hotline on 131 450.
CONTINUITY OF CARE
We endeavour to help you see the doctor of your choice. All evidence suggests that communication between doctor and patient is improved when a good relationship exists between both parties. We recognize it is not always possible to see the same doctor, so our system of recording notes takes this into account.
RECALLS AND REMINDERS
Our practice is committed to preventative healthcare. You have the option of registering to receive healthcare reminders that are appropriate to your care. Tedder Avenue Medical Centre use HOTDOC as our recall system. This service enables us to send scheduled health reminders to patients by SMS, which ensures that patients are recalled and reminded when a health check is due or if their GP needs to see them again. We are required to obtain your consent to send out these reminders, Your GP will discuss this and will include this in your notes when you consent to this.
FOLLOW UP APPOINTMENTS
If your doctor has requested any further tests e.g., X-rays and blood tests, kindly make an appointment to see your doctor in 2 to 4 days. Reception staff do not have access to this information and are not authorised to give any clinical information to patients.
PRESCRIPTIONS
Prescriptions are issued during your consultation with your GP. Reception cannot access this or print this. If you have lost a prescription or need a repeat, kindly make an appointment to see your GP.
TRANSFER OF MEDICAL RECORDS
If you require a copy of your records to be sent elsewhere our practice sends a summary for free; but there is a charge for preparing complete records. You will need to sign a consent form at reception and discuss with receptionist the transfer fee. The fee charged will depend on how large your medical file is.
AFTER HOURS
Tedder Avenue Medical Centre provides a private afterhours service for their patients. Fees for using this service are $300 per consultation (Medicare Rebates apply if eligible). To arrange this service please phone 0493089276.
Bulk Billing Medical care is also available on a 24-hour basis covered by the National Home Doctor Service. If you require medical attention outside our opening hours, please telephone 137 425 (13 SICK) and you will be advised of the current arrangements. If on occasion you are seen by a Doctor from Home Doctor Service, a full written doctor’s report will be faxed to us for inclusion in your records, the next day. We team with National Home Doctor Services to ensure our patients have quality medical care available 24 hours a day, 365 days a year.
SECURE MANAGEMENT OF HEALTH INFORMATION
Tedder Avenue Medical Centre respects your privacy. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. All doctors at the practice use the computerized medical records to record information, order tests, provide prescriptions and file specialist’s reports. Our computers are password protected and backed up daily. All information recorded at the surgery is confidential. We follow the Australian Federal Privacy Laws and Standards for the private health sector. Please ask a member of Reception if you would like a copy of our Privacy Policy.
TEST RESULTS
Where blood tests or other investigations have been ordered, you will generally need to make a follow-up appointment to discuss the results. If the doctor is concerned about your results, the staff at Tedder Avenue Medical Centre will contact you to make an appointment. To ensure confidentiality, test results will not be given over the phone.
INVESTIGATIONS
The doctors in the practice can perform electrocardiograms (ECG), Ultra Sounds, blood sugar testing, pregnancy tests, hearing tests, and ABI monitor. Blood collection for pathology is available with QML within Tedder Avenue Medical Centre. X-rays, CT scans, ultrasound, mammograms, and endoscopy tests can be arranged elsewhere when needed.
DISABILITIES
It is surgery policy to cater for people with special needs and disabilities. If you are experiencing difficulties, please approach our staff who will be very willing to assist.
TELEPHONE/ ELECTRONIC COMMUNICATION
We provide telephone appointments to help reduce the risk of community transmission of COVID-19 and provide protection for patients and health care providers. Our doctors generally do not take phone calls from patients for any other reason. If you phone to speak to a doctor our staff will take your details and get back to you. We will only interrupt the doctor if your situation is urgent.
Electronic communication is available through the email address reception@teddermedical.com.au. Email messages will be forwarded to the appropriate doctor or staff member and a response will be given in a timely manner. Email should not be used for booking or cancelling appointments. All appointments should be made and cancelled via hot doc booking system or calling us on 07 55328272.
Our written policy on receiving and returning electronic communication can be requested from reception. Please note that patient health information cannot be transmitted via email. It will be faxed or posted, or available for collection by arrangement
FEEDBACKS & COMPLAINTS
We are genuinely interested in any concerns or complaints that you have with any aspect of our Practice. Please feel free to write to practicemanager@teddermedical.com.au or leave feedback in Suggestions & Feedback box at Reception.
If you have a complaint that we cannot resolve to your satisfaction, you can contact:
Office of the Health Ombudsman
Mail: Director, Business Innovation
Office of Health Ombudsman