Tedder Avenue Medical Practice runs an appointment system. You can make an appointment by contacting the practice by phone or booking online. We also offer walk-in appointments when available.
- 15 Minutes – Standard Appointment
- Up to 30 Minutes – Long Appointment
- 30 Minutes Plus – Prolong Appointment
Please inform reception staff when booking if you may require a Long Appointment. If you have any forms which need to be completed, please also advise reception as this may require a Private Fee.
Each appointment is for one person. If you have other family members who require medical attention, please make a separate booking for them, or book a double appointment.
Tedder Avenue Medical Practice aims to adhere to appointment schedules; however, the unpredictable nature of a medical practice means that doctors sometimes run behind time. This is mostly due to a patient requiring urgent medical attention. We sincerely regret any inconvenience caused to patients when we fall behind with our appointment schedule.
We would really appreciate it if you no longer need your appointment to please call and cancel so another patient can book the appointment.
If you require a copy of your records to be sent elsewhere our practice sends a summary for free; but there is a charge for preparing complete records. You will need to sign a consent form at reception and discuss with receptionist the transfer fee. The fee charged will depend on how large your medical file is. DISABILITIES It is surgery policy to cater for people with special needs and disabilities. If you are experiencing difficulties, please approach our staff who will be very willing to assist.
We acknowledge the traditional landowners of Australia and we welcome all Aboriginal and Torres Islander people to our services.
Many indigenous Australians experience poorer health than other Australians to have mental health problems and chronic diseases such as respiratory diseases, cardiovascular disease, diabetes, chronic kidney disease, trachoma and rheumatic heart disease.
Improving the health of Aboriginal and Torres Strait Islander peoples is a national priority. Closing the gap gives better access to Medicare and Medicine, extra free immunisations, co-ordinated care for aboriginal and Torres strait islander people with chronic conditions and helps to reduce the high rate of smoking.
Our doctors provide primary health care for a child and maternal health, arrange and manage support for people with chronic diseases, offer CTG for an eligible individual, regular health check and immunisations.
We offer telephone consultations to all of our existing patients. The process of booking a telephone consultation is simple and operates in the same manner as making a standard face to face appointment.
When making an appointment online simply select the appointment type ‘phone consultation’ rather than the reason for the appointment.
Alternatively, you can call reception on 07 5532 8272 for bookings.
Please note, your GP will do their best to contact you at the scheduled time however unexpected delays may occur.
Both referrals and imaging requests can be faxed to your email or healthcare provider post-appointment.
However, scripts issued during a telephone consult will need to be picked up at reception.
Please be advised that we DO NOT PRESCRIBE S8 medications.
If you were injured at your worksite or on the way to work or on your way home from your work then you may be eligible to Claim Workcover from your Employer.
Please check with your employer if they are covered by Workcover QLD or a Self-Insurer.
Please advise our Receptionist if your consultation is a work related one prior to seeing the Doctor.
Our experienced skin cancer doctor will take 15-20 minutes for a full skin check depending on your skin type. To thoroughly screen, the doctor will need to examine all area that has been exposed to the sun and will ask to undress apart from your underwear. Ladies are asked not to wear makeup.
Diagnosis and treatment
Skin cancer is diagnosed by skin examination and biopsy. The treatment choice will depend on your age and general health, the type and size of cancer where it is in your body and what you want.
Our Doctors offer the most common way to treat skin cancer such as surgery, cryotherapy, use of topical chemotherapy, curettage and cautery as appropriate.
To maintain confidentiality, we avoid telephone interruptions to doctors. The nurse may be able to assist you. Should you wish to speak to your doctor, a message will be taken, and your call returned as soon as possible.
Urgent enquiries will be put through to the doctor.
Please be aware that consultations will not be conducted over the phone.
This practice protects your personal health information to ensure it is only available to authorised staff members for the intended purposes and to comply with the Privacy Act. To obtain a copy of our Privacy Statement or your medical records, please contact reception.
As our practice is committed to preventive care, we may send you an occasional reminder regarding health services appropriate to your care.
If you wish to opt-out of this, please inform our reception staff.
In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend your doctor in order to receive all results, scripts or referrals. Our receptionists are unable to provide you with your results over the phone.
If your doctor is unavailable, another doctor in the practice would be happy to see you to help with your request.
Committed to preventative care, your doctor will seek your permission to be included on our reminder system.
Routinely, we may issue you with a reminder notice offering you preventative health care services appropriate to your condition: e.g. diabetic register, pap screening, asthma register, and aged care assessment programmes.
If you do not want to be part of this scheme, please let your doctor or reception staff know.
It is our practice policy that doctors do not take phone calls from patients or return patient’s phone calls. If a patient needs to speak to a doctor, they must make an appointment to come in and see their preferred doctor.
Reception staff are happy to put forward requests; however, it is at the doctor’s discretion in how they choose to proceed.
This practice is designed for wheelchair access. We have a wheelchair available if required. Should you have special needs, please discuss them with your doctor.
For your convenience car parking is available in the Tedder Avenue Medical Practice car park.
Your medical records are private and confidential and only available to authorised members of staff. All information at Tedder Avenue Medical Practice is managed in accordance with the National Privacy Principles of the Privacy Act available at www.privacy.gov.au/health.
My Health Record is a secure online summary of your health information. Assisted Registration is available at this practice, ask your doctor or receptionist at your next visit.
This practice can upload a health summary from your records to your My Health Record.
For further information visit www.myhealthrecord.gov.au
If you require a copy of your records to be sent elsewhere our practice sends a summary for free; but there is a charge for preparing complete records. You will need to sign a consent form at reception and discuss with receptionist the transfer fee. The fee charged will depend on how large your medical file is. DISABILITIES It is surgery policy to cater for people with special needs and disabilities. If you are experiencing difficulties, please approach our staff who will be very willing to assist.
The doctors in the practice can perform electrocardiograms (ECG), lung function testing, and blood sugar testing, pregnancy tests, hearing tests, Holter monitor, 24-hour BP monitor, and ABI monitor. Blood collection for pathology, X-rays, CT scans, ultrasound, mammograms, and endoscopy tests can be arranged elsewhere when needed.
If your Doctor has requested any further tests e.g. X-rays and blood tests, kindly make an appointment to see your doctor in 2 to 4 days. Reception staff do not have access to this information and are not authorised to give any clinical information to patients.
Prescriptions are issued during your consultation with your GP. Reception cannot access this or print this. If you have lost a prescription or need a repeat, kindly make an appointment to see your GP.
For those speaking a language other than English, a telephone interpreting service is available free of charge. If you (or a family member or friend) require this service, please inform the receptionist when making your appointment or telephone the interpreting hotline on 131 450.
If you require a copy of your records to be sent elsewhere our practice sends a summary for free; but there is a charge for preparing complete records. You will need to sign a consent form at reception and discuss with receptionist the transfer fee. The fee charged will depend on how large your medical file is. DISABILITIES It is surgery policy to cater for people with special needs and disabilities. If you are experiencing difficulties, please approach our staff who will be very willing to assist.
We are genuinely interested in any concerns or complaints that you have with any aspect of our Practice. Please feel free to write to practicemanager@teddermedical.com.au or leave feedback in Suggestions & Feedback box at Reception.
If you have a complaint that we cannot resolve to your satisfaction, you can contact:
Office of the Health Ombudsman
Mail: Director, Business Innovation
Office of Health Ombudsman